Managed IT · Guanacaste & the Northwest

Boringly reliable IT for properties across Guanacaste and the Northwest.

One contract, one number, one team that answers it. Network and voice, Wi-Fi, surveillance, access, site connectivity, and automation for boutique hotels and managed homes across the region — boringly reliable, by design.

14+ properties live Same-day response across the region Bilingual EN · ES
Reference network · v3
villa solana
monitored 24/7
18 devices · 2 wan
data Maple watching telemetry
OPERATING CONDITIONS · GUANACASTE Each condition, plus how the install handles it.
Salt air
5 km from coast
Stainless mounts, sealed enclosures.
Humidity
Year-round
Conformal-coated boards, drying agents in racks.
Brownouts
Rainy season
UPS on every active device, generator-aware.
Lightning
May → Nov
Surge arrest at meter and at every switch.
Heat
Dry season
Active cooling on closed cabinets.
Road dust
Dry season
Filtered intakes; quarterly vac on PoE cams.
Same-day
On-site response across Guanacaste and the Northwest
Tamarindo · Monteverde · Arenal
14+
Properties under full management
2000
First IT company, Canada
2022
Maple founded, Guanacaste
What we run

Six systems. One operator. One number to call.

We install and run all six as one job, so when something breaks you call one number and we fix it. Most properties run five vendors instead: the Wi-Fi guy, the camera guy, the lock guy, the internet guy, the automation guy. Something breaks, they blame each other, and you're holding the phone.

01

Network + Voice

Routers, switches, VLANs, business lines

A property-grade gateway sized to the building, not a consumer box trying to cover 1,400 m². Guests, staff, cameras, and front-desk phones each sit on their own network, so a guest streaming on the lounger can't reach the booking laptop printing folios at checkout. Business lines, intercom, and room-to-room paging run through the same setup — one network, one bill, one number when something needs attention.

02

Surveillance

PoE NVR + off-site backup

4K cameras built for the coast, wired in over a single cable for power and data. License plate recognition at the gate, face recognition at the casita door, plain-language search in playback, so "back gate, Tuesday 2pm" is one search away instead of an evening of scrubbing. The second copy goes off-site automatically, with no monthly cloud fee.

03

Access

Smart locks, staff codes, gates

Housekeeping, pool service, gardeners, and guests each get codes that expire on a schedule you set, so the cleaner loses access when the shift ends and the guest at checkout. One set of credentials runs the front gate, the casita, the storage, the Wi-Fi, and the apps your team logs into. When someone leaves, one click cuts the whole chain, instead of changing locks across the property.

04

Wi-Fi

Guest + staff + IoT mesh

Mesh coverage that reaches the pool deck, the casita, and the palapa, with separate networks underneath for guests, staff, and devices. Bandwidth is shaped so guest streaming never slows the booking system, and the captive portal handles guest sign-on so nobody comes to the desk asking for the password.

05

Site connectivity + SD-WAN

ISPs, failover, link monitoring, cross-site fabric

Two providers where the location supports it, with automatic failover when the primary line gets cut, so a backhoe on the road doesn't take down check-in. For properties beyond where fiber reaches, cellular runs as the primary link, with two carriers in the same modem so a regional outage on one rolls automatically to the other. Outbuildings the fiber doesn't reach (the casita, the rancho, the bodega) connect over wireless inter-building links, no trenching across the lot. If you operate multiple properties, they live on one network and run from one console, with the same accounts, same camera view, and same monthly report for all of them.

06

Automation & Sensors

Leak shutoffs, gates, alerts

Leak sensors with auto-shutoff on the main and the pump room, temperature on the kitchen freezer, door contacts on the casita and pool house. Alerts come to us first, not to your phone at 2am, and range covers outbuildings most consumer gear can't reach. By the time you see the message, we're usually already on it.

Where the engagement calls for it

Three more we run when the property needs them.

A

AV / Cast / Signage

Per-room cast, managed signage

Every guest-room TV becomes a cast target, so guests open Netflix or YouTube on their phone and it plays. Nothing to type, no leftover accounts for the next stay. Lobby and shared-space displays run as managed signage from one place: pool hours, restaurant menus, welcome screens, all updated without a USB stick and a ladder.

B

EV Charging

Level 2 chargers on the access system

More guests arrive in EVs every season. The chargers run on the same access system as the front gate, so one card opens the casita and starts the car. Multiple stations share a circuit safely, and load management keeps the breaker from tripping when three guests plug in at once. Optional payment terminal if guest parking becomes a charging revenue line.

C

Backup / NAS

On-property storage

On-property storage for the things you don't want living only in someone's inbox: config backups, vendor contacts, permits, owner files, operational records. Replicated to Canadian infrastructure with versioning, and access by role instead of a shared password — so a deleted file is a recoverable file, not a phone call to your accountant.

How a Maple property is layered

From endpoints to remote hands, four layers cover every cable on the property.

Each layer is owned end-to-end so a cable in the wrong port at 11pm gets fixed before sunrise.

  1. 01

    Endpoints

    What guests and staff touch

    TVs, tablets, the booking laptop, the door pad, the leak sensor. Everything labelled, MAC-mapped, and OS-current.

  2. 02

    Network

    The wiring and radio

    Cat6 to every drop, fiber where the run is over 90m, three SSIDs, dual-WAN. The boring part that decides everything.

  3. 03

    On-site systems

    What runs in the rack

    NVR, controller, NAS for backups, UPS, surge protection. Behind a locked vented door with a temperature alarm.

  4. 04

    Remote management

    What runs from our desk

    Live dashboards, alert routing, monthly reports to the owner, a calendar of what was touched and why.

Service area

Coverage across Guanacaste and the Northwest — from the Pacific coast to the Arenal foothills.

Permanent operations in Guanacaste. Reach extends into the Arenal foothills, northern Puntarenas, and the south tip of the Nicoya peninsula — roughly within two hours of Liberia. Sites outside the on-call corridor are scheduled, not on-call.

GUANACASTE & NORTHWEST · DRIVE TIME FROM LIBERIA ~3 H ~1.5 H ~45 MIN Liberia Bahía Panamá Papagayo Playa Hermosa Playas del Coco Ocotal Filadelfia Potrero Flamingo Playa Conchal Huacas Santa Cruz Tamarindo Nicoya Avellanas Playa Negra Junquillal Sámara Carrillo Nosara Bagaces Cañas Tilarán Nuevo Arenal La Fortuna Monteverde Tambor Montezuma Santa Teresa
Operating from Liberia Within ~3h drive
How a managed property runs

What we do between 8am and 6pm so you don't have to.

  1. 07:42 System

    Overnight UPS test passes

    UPS units cycled at 03:00 — runtime logged per battery.

  2. 08:15 Maple

    Morning sweep

    Engineer reviews the dashboard. Today's cleaner codes set to expire, a camera blip overnight — nothing to act on.

  3. 09:30 Owner

    Booking sync

    New booking pushes to the door system automatically. Code generated, SMS sent at check-in.

  4. 11:08 Sensor

    Pool-pump leak detector trips

    Verified on camera, line shut remotely, on-site partner dispatched. Owner notified after the fix is scoped, not before.

  5. 13:00 ISP

    Kölbi fiber blip

    Starlink failover takes over within seconds. Guests on calls don't notice.

  6. 16:45 Maple

    Evening report

    Short message to the property manager. What broke, what we fixed, what the owner doesn't need to read.

  7. 21:30 System

    Nightly snapshot

    NVR footage, controller config, NAS backup pushed off-site.

Track record · Canada → Costa Rica

Canada to Guanacaste. Same playbook.

The Canadian practice has run continuously since 2000. Maple Connection extends that practice into Costa Rica, with permanent operations in Guanacaste.

Owners and managers

What clients say
after the dust settles.

“We stopped getting Wi-Fi complaints. That's it. That's the review.”
Owner · 4-bedroom villa · Tamarindo Client since 2023
“I used to call three different people. Now I text one number and it's done before I've put the kids to bed.”
Property manager · Boutique 8-key hotel · Nosara Client since 2022
“The first month they replaced cables I didn't know existed. Five years of slow internet, fixed in a morning.”
Owner · Villa Solana · Playa Negra Client since 2024

What it costs.

Every property is different, so we don't post a price. We scope yours and send a monthly figure the same day. Here's the comparison that matters: one offline weekend — cancelled bookings, a run of one-star reviews, a guest locked out at midnight — costs more than a year of management. Boringly reliable is the cheaper option.

Talk to us

Tell us what's going on.

Tell us what's fragile. We read every intake and reply the same day — what we'd fix first, and the monthly figure to manage it.

+506 8743 8205

— Swens, Maple Connection

English · Spanish · We answer same-day, 7am–9pm CR.

BASED Liberia, Guanacaste
RANGE Guanacaste & the Northwest
RESPONSE Same-day on-site, first call
OPERATING Canada since 2000 · Costa Rica since 2022
LANGUAGE English · Spanish