LET’S GET STARTED

Tell us about your property

This short intake helps us understand your setup, what’s failing, and whether managed IT makes sense for your situation. It takes about 5 minutes.

Important boundaries: We design, install, and manage a standardized environment, month-to-month. This is not one-off break/fix support, and we don’t maintain mixed or unmanaged legacy systems.

Service area: roughly within ~2 hours of Liberia.
Language: English-first, with Spanish support available.

PROPERTY INTAKE

Start intake

Submit details once. We respond within 24 hours with a clear plan and a monthly management estimate.

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Contact

Who should we speak with about this property?

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We’ll send your plan + estimate to this address.

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Optional, but usually the fastest way to coordinate access and timing in Guanacaste.

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Fit check

These questions help us scope your environment correctly and avoid back-and-forth later.

Choose the option that matches who approves work and coordinates access.

Your role

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Pick the closest match — it affects how we design coverage and support.

Property type
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Service requirements *

Required

We only take on properties that want ongoing monthly management and are open to standardization when legacy gear is holding reliability back.

  • Standardization when legacy hardware is the bottleneck
  • Ongoing monthly management (monitoring, security, support)

To continue, you must agree to both:

This is required to continue. We only take on properties that agree to: • Standardized, supportable hardware • Ongoing monthly management (not one-off fixes) If this doesn’t fit, we’re probably not the right provider.

Service requirements (required to proceed)
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Verification

Quick check to prevent spam and protect response time for real clients.

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Step 1 of 3. Next: property details and existing systems.

Step 1 of 3 — about 5 minutes total.

Property details

Just the basics — this helps us estimate coverage, complexity, and onsite needs.

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Property

If it’s a private home, a simple identifier is fine.

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Town/area is perfect. This helps us plan service radius and onsite timing.

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Scale & layout

Choose one. Multi-building sites usually need segmentation and more access points.

How many buildings?
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Helps estimate Wi-Fi coverage and the number of users/devices.

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Systems in use

Select anything you rely on today. This helps us plan compatibility and consolidation.

Systems in use (optional)
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Step 2 of 3 — quick technical context.

Notes & files

Optional attachments help us move faster. A clear description helps us propose the right plan.

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Attachments (optional)

Optional. Photos of the router, switches, access points, and any wiring closet help a lot.

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Optional. Even a sketch is useful for Wi-Fi planning.

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Notes

Describe the problem, what you’ve tried, and what “fixed” looks like. Bullet points are fine.

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Timeline

When do you want this stabilized?

Timeline
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After you submit: we’ll respond within 24 hours with a plan + monthly estimate.

WHAT HAPPENS NEXT

After you submit

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We review your intake

We map your environment and identify failure points (foundation → network → on-site systems).

2

We confirm missing details

We clarify anything needed to scope correctly — so you don’t get guesswork or generic recommendations.

3

You get a plan in writing

Recommended steps, rough timing, and what month-to-month management would look like for your property.

4

You decide

If it makes sense, we schedule next steps. If not, you still walk away with clarity.

WHY MAPLE CONNECTION

One accountable operator. One documented environment.

  • Local: Based in Guanacaste, supporting the region directly.
  • Focused: Small managed client base — not volume support.
  • Straightforward: Month-to-month, no long contracts, no surprises.
  • Experienced: 25+ years in IT and infrastructure, with active rebuild work in Costa Rica.
Guanacaste, Costa Rica coastline