What we run

Six systems. One operator. One number to call.

We install and run the six systems below as one job, so when something goes wrong you call one number and we fix it. Most properties run five vendors instead: the Wi-Fi guy, the camera guy, the lock guy, the internet guy, the automation guy. Something breaks, they blame each other, and you sit in the middle holding the phone.

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Network + Voice

Routers, switches, VLANs, business lines

A property-grade gateway sized to the building, not a consumer box trying to cover 1,400 m². Guests, staff, cameras, and front-desk phones each sit on their own network, so a guest streaming on the lounger can't reach the booking laptop printing folios at checkout. Business lines, intercom, and room-to-room paging run through the same setup — one network, one bill, one number when something needs attention.

Why it matters here.

ISP handoffs in Guanacaste change without warning. Fiber becomes microwave. Microwave becomes Starlink. The network has to handle the transition without anyone noticing.

What we do.

Commercial-grade routing, managed switches, VLANs for guests and operations, and a documented topology so the next tech (ours or anyone's) doesn't have to reverse-engineer what's there.

Surveillance

PoE NVR + off-site backup

4K cameras built for the coast, wired in over a single cable for power and data. License plate recognition at the gate, face recognition at the casita door, plain-language search in playback, so "back gate, Tuesday 2pm" is one search away instead of an evening of scrubbing. The second copy goes off-site automatically, with no monthly cloud fee.

Why it matters here.

Salt air eats cheap cameras. Power cuts corrupt recordings on unprotected NVRs. Humidity kills storage drives. The job isn't installing cameras. It's installing cameras that are still recording a year from now.

What we do.

Weather-rated hardware, protected NVRs, remote verification, off-site backup, and AI-indexed footage so review takes seconds instead of an evening.

Access

Smart locks, staff codes, gates

Housekeeping, pool service, gardeners, and guests each get codes that expire on a schedule you set, so the cleaner loses access when the shift ends and the guest at checkout. One set of credentials runs the front gate, the casita, the storage, the Wi-Fi, and the apps your team logs into. When someone leaves, one click cuts the whole chain, instead of changing locks across the property.

Why it matters here.

Staff turnover, seasonal workers, and short-term guests all need access, and the credentials have to come back. Most properties lose track inside a year. Then a problem shows up and nobody can say who still has a key.

What we do.

Controlled entry systems, credentials managed in one documented place, and a clean way to add and revoke access without chasing physical keys or scrambling on turnover day.

Wi-Fi

Guest + staff + IoT mesh

Mesh coverage that reaches the pool deck, the casita, and the palapa, with separate networks underneath for guests, staff, and devices. Bandwidth is shaped so guest streaming never slows the booking system, and the captive portal handles guest sign-on so nobody comes to the desk asking for the password.

Why it matters here.

Concrete walls, metal roofs, outdoor pool areas, and guest buildings spread across a lot. Consumer-grade Wi-Fi was never going to cover it. Every dead zone is a one-star review waiting to be written.

What we do.

Coverage planning based on an actual site walkthrough, commercial access points, separate SSIDs for guest, staff, and IoT, and monitoring so problems surface before a guest calls the front desk.

Site connectivity + SD-WAN

ISPs, failover, link monitoring, cross-site fabric

Two providers where the location supports it, with automatic failover when the primary line gets cut, so a backhoe on the road doesn't take down check-in. For properties beyond where fiber reaches, cellular runs as the primary link, with two carriers in the same modem so a regional outage on one rolls automatically to the other. Outbuildings the fiber doesn't reach (the casita, the rancho, the bodega) connect over wireless inter-building links, no trenching across the lot. If you operate multiple properties, they live on one network and run from one console, with the same accounts, same camera view, and same monthly report for all of them.

Why it matters here.

Guanacaste fiber is good when it's up and unhelpful when it isn't. Some properties have viable secondary options (cellular, fixed wireless); some don't. Boutique hotels mid-check-in can't be offline for two hours. Vacation rentals with smart locks, cameras, and door access tied to the network need the network to stay up even when the primary doesn't.

What we do.

Primary ISP provisioned, secondary added where the math works for the location. Cellular failover is the most common, fixed wireless where it's available. Gateway configured so failover happens automatically and traffic returns to primary when it recovers. We monitor both links from our side. Usually the issue is in hand before the guest notices.

Automation & Sensors

Leak shutoffs, gates, alerts

Leak sensors with auto-shutoff on the main and the pump room, temperature on the kitchen freezer, door contacts on the casita and pool house. Alerts come to us first, not to your phone at 2am, and range covers outbuildings most consumer gear can't reach. By the time you see the message, we're usually already on it.

Why it matters here.

A burst pipe found in the morning is a much bigger bill than a burst pipe heard about in the first minute. Power-surge damage compounds. Temperature drift in a wine room or cooler is a slow, expensive story.

What we do.

Leak, power, and temperature sensors integrated into the monitoring stack. Alerts route through us first, so the on-site response is already coordinated by the time anyone's on the property.

Where the engagement calls for it

Three more we run when the property needs them.

AV / Cast / Signage

Per-room cast, managed signage

Every guest-room TV becomes a cast target, so guests open Netflix or YouTube on their phone and it plays. Nothing to type, no leftover accounts for the next stay. Lobby and shared-space displays run as managed signage from one place: pool hours, restaurant menus, welcome screens, all updated without a USB stick and a ladder.

EV Charging

Level 2 chargers on the access system

More guests arrive in EVs every season. The chargers run on the same access system as the front gate, so one card opens the casita and starts the car. Multiple stations share a circuit safely, and load management keeps the breaker from tripping when three guests plug in at once. Optional payment terminal if guest parking becomes a charging revenue line.

Backup / NAS

On-property storage

On-property storage for the things you don't want living only in someone's inbox: config backups, vendor contacts, permits, owner files, operational records. Replicated to Canadian infrastructure with versioning, and access by role instead of a shared password — so a deleted file is a recoverable file, not a phone call to your accountant.

What it costs.

Every property is different, so we don't post a price. We scope yours and send a monthly figure the same day. Here's the comparison that matters: one offline weekend — cancelled bookings, a run of one-star reviews, a guest locked out at midnight — costs more than a year of management. Boringly reliable is the cheaper option.

Talk to us

Ready to talk about your environment?

Tell us what's fragile. We read every intake and reply the same day — what we'd fix first, and the monthly figure to manage it.

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English · Spanish · We answer same-day, 7am–9pm CR.

BASED Liberia, Guanacaste

RANGE Guanacaste & the Northwest

RESPONSE Same-day on-site, first call

OPERATING Canada since 2000 · Costa Rica since 2022

LANGUAGE English · Spanish