Boringly reliable IT for properties across Guanacaste and the Northwest.
One contract, one number, one team that answers it. Network and voice, Wi-Fi, surveillance, access, site connectivity, and automation for boutique hotels and managed homes across the region — boringly reliable, by design.
monitored 24/7
18 devices · 2 wan
Six systems. One operator. One number to call.
We install and run all six as one job, so when something breaks you call one number and we fix it. Most properties run five vendors instead: the Wi-Fi guy, the camera guy, the lock guy, the internet guy, the automation guy. Something breaks, they blame each other, and you're holding the phone.
A property-grade gateway sized to the building, not a consumer box trying to cover 1,400 m². Guests, staff, cameras, and front-desk phones each sit on their own network, so a guest streaming on the lounger can't reach the booking laptop printing folios at checkout. Business lines, intercom, and room-to-room paging run through the same setup — one network, one bill, one number when something needs attention.
4K cameras built for the coast, wired in over a single cable for power and data. License plate recognition at the gate, face recognition at the casita door, plain-language search in playback, so "back gate, Tuesday 2pm" is one search away instead of an evening of scrubbing. The second copy goes off-site automatically, with no monthly cloud fee.
Housekeeping, pool service, gardeners, and guests each get codes that expire on a schedule you set, so the cleaner loses access when the shift ends and the guest at checkout. One set of credentials runs the front gate, the casita, the storage, the Wi-Fi, and the apps your team logs into. When someone leaves, one click cuts the whole chain, instead of changing locks across the property.
Mesh coverage that reaches the pool deck, the casita, and the palapa, with separate networks underneath for guests, staff, and devices. Bandwidth is shaped so guest streaming never slows the booking system, and the captive portal handles guest sign-on so nobody comes to the desk asking for the password.
Two providers where the location supports it, with automatic failover when the primary line gets cut, so a backhoe on the road doesn't take down check-in. For properties beyond where fiber reaches, cellular runs as the primary link, with two carriers in the same modem so a regional outage on one rolls automatically to the other. Outbuildings the fiber doesn't reach (the casita, the rancho, the bodega) connect over wireless inter-building links, no trenching across the lot. If you operate multiple properties, they live on one network and run from one console, with the same accounts, same camera view, and same monthly report for all of them.
Leak sensors with auto-shutoff on the main and the pump room, temperature on the kitchen freezer, door contacts on the casita and pool house. Alerts come to us first, not to your phone at 2am, and range covers outbuildings most consumer gear can't reach. By the time you see the message, we're usually already on it.
Three more we run when the property needs them.
Every guest-room TV becomes a cast target, so guests open Netflix or YouTube on their phone and it plays. Nothing to type, no leftover accounts for the next stay. Lobby and shared-space displays run as managed signage from one place: pool hours, restaurant menus, welcome screens, all updated without a USB stick and a ladder.
More guests arrive in EVs every season. The chargers run on the same access system as the front gate, so one card opens the casita and starts the car. Multiple stations share a circuit safely, and load management keeps the breaker from tripping when three guests plug in at once. Optional payment terminal if guest parking becomes a charging revenue line.
On-property storage for the things you don't want living only in someone's inbox: config backups, vendor contacts, permits, owner files, operational records. Replicated to Canadian infrastructure with versioning, and access by role instead of a shared password — so a deleted file is a recoverable file, not a phone call to your accountant.
From endpoints to remote hands, four layers cover every cable on the property.
Each layer is owned end-to-end so a cable in the wrong port at 11pm gets fixed before sunrise.
-
01
Endpoints
What guests and staff touchTVs, tablets, the booking laptop, the door pad, the leak sensor. Everything labelled, MAC-mapped, and OS-current.
-
02
Network
The wiring and radioCat6 to every drop, fiber where the run is over 90m, three SSIDs, dual-WAN. The boring part that decides everything.
-
03
On-site systems
What runs in the rackNVR, controller, NAS for backups, UPS, surge protection. Behind a locked vented door with a temperature alarm.
-
04
Remote management
What runs from our deskLive dashboards, alert routing, monthly reports to the owner, a calendar of what was touched and why.
Coverage across Guanacaste and the Northwest — from the Pacific coast to the Arenal foothills.
Permanent operations in Guanacaste. Reach extends into the Arenal foothills, northern Puntarenas, and the south tip of the Nicoya peninsula — roughly within two hours of Liberia. Sites outside the on-call corridor are scheduled, not on-call.
What we do between 8am and 6pm so you don't have to.
-
07:42
System
Overnight UPS test passes
UPS units cycled at 03:00 — runtime logged per battery.
-
08:15
Maple
Morning sweep
Engineer reviews the dashboard. Today's cleaner codes set to expire, a camera blip overnight — nothing to act on.
-
09:30
Owner
Booking sync
New booking pushes to the door system automatically. Code generated, SMS sent at check-in.
-
11:08
Sensor
Pool-pump leak detector trips
Verified on camera, line shut remotely, on-site partner dispatched. Owner notified after the fix is scoped, not before.
-
13:00
ISP
Kölbi fiber blip
Starlink failover takes over within seconds. Guests on calls don't notice.
-
16:45
Maple
Evening report
Short message to the property manager. What broke, what we fixed, what the owner doesn't need to read.
-
21:30
System
Nightly snapshot
NVR footage, controller config, NAS backup pushed off-site.
Canada to Guanacaste. Same playbook.
The Canadian practice has run continuously since 2000. Maple Connection extends that practice into Costa Rica, with permanent operations in Guanacaste.
The Canadian practice has operated continuously since 2000. Multi-site hospitality and regulated retail projects across Canada built the playbook Maple Connection now applies in Guanacaste.
Key-Oh Portfolio
CanadaHotel, Lodge, and admin Office unified onto a single infrastructure standard across three properties.
Crossroads Cannabis
CanadaCompliance-grade surveillance, POS connectivity, and a retail network standard that scaled across locations.
Maple Connection runs the same methodology in Costa Rica, with permanent operations on the ground and standards adapted to the region.
Playa del Coco Villa
Playas del CocoGuest Wi-Fi and cameras rebuilt to the standard the Canadian practice runs. First Costa Rica deployment.
Playa del Coco Café
Playas del CocoCommercial-grade network keeping POS and customer Wi-Fi steady through tourist-season peaks.
Huacas Residence
HuacasFull-property network, surveillance, and managed connectivity for a multi-building residential estate.
The first three deployments in Costa Rica.
Selvatec built the methodology in Canada. Maple brought it to Costa Rica in 2022. The systems didn't change. The salt air, the single-ISP towns, the rural fiber, and the kinds of properties — those did. Two in Playas del Coco, one in Huacas. Those three wrote the local playbook.
Playa del Coco Villa
First Costa Rica deployment. Guest-facing infrastructure: wireless coverage, surveillance, monitoring. Validated the Selvatec methodology against local ISP behaviour.
Playa del Coco Café
Commercial-grade infrastructure for a small operator who couldn't afford lost transactions during peak season. Stabilized POS, separated guest Wi-Fi, monitored remotely.
Huacas Residence
Multi-building residential estate. Full-property network and surveillance with mesh coverage across structures and managed service for the owner abroad.
Each Costa Rica project ran the same way the Canadian portfolio does: fix the network first, not the symptoms. Stabilize the core, build wireless for the actual coverage map, put surveillance and documentation in from day one, and set up remote monitoring so issues are caught before owners hear about them. The environment is what changes here — single ISPs in some areas, salt corrosion on equipment, fiber that lands when it lands — so the standard stays the same, but the backup paths are heavier.
- Hospitality and residential properties relying on consumer-grade gear
- Single-ISP exposure with no failover paths
- Surveillance that recorded but couldn't be remotely reviewed
- No on-the-ground partner with multi-site infrastructure experience
- Owners without visibility into property systems
- Three deployments that set the local pattern
- Same playbook running across villa, commercial, and residential
- Backup paths that work when only one ISP reaches the property
- Permanent local crew covering Guanacaste properties
- Documentation and credentials kept locally, to the same standard
- A base Maple Connection now extends to other Guanacaste clients
Network backbone
Commercial-grade routing and switching designed for the property scale, with documented topology and provisioned spares on hand locally.
Wireless infrastructure
Coverage planned for the actual building footprint — concrete, tile, salt — not living-room defaults.
Surveillance
Camera systems with remote review, retention to standard, and replacement budgeted as part of the long-term plan.
Resilience for ISP reality
Where dual-WAN was viable, we deployed it. Where it wasn't, we wrote down what's likely to break and made sure the owner sees it.
Remote monitoring
The same monitoring we run in Canada, set up so issues surface to us before they surface to owners or guests.
Local presence
On the ground in Guanacaste — site visits without flight bookings and spares without customs delays. In this market, that's the difference between continuity and a runaround.
What clients say
after the dust settles.
“We stopped getting Wi-Fi complaints. That's it. That's the review.”
“I used to call three different people. Now I text one number and it's done before I've put the kids to bed.”
“The first month they replaced cables I didn't know existed. Five years of slow internet, fixed in a morning.”
What it costs.
Every property is different, so we don't post a price. We scope yours and send a monthly figure the same day. Here's the comparison that matters: one offline weekend — cancelled bookings, a run of one-star reviews, a guest locked out at midnight — costs more than a year of management. Boringly reliable is the cheaper option.
Tell us what's going on.
Tell us what's fragile. We read every intake and reply the same day — what we'd fix first, and the monthly figure to manage it.
+506 8743 8205— Swens, Maple Connection
English · Spanish · We answer same-day, 7am–9pm CR.